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Did a gorilla from schleich&#xAE; Wild Life sit on your package? If you received damaged product or parcel, please contact our Customer Service team for refund.&#xA0;All product claims and damages must be must be reported within 5 days of receiving your order. Refund amount is equal to purchase price and does not include shipping and handling charges. Please allow up to 10 business days to process your return.

Did a gorilla from schleich® Wild Life sit on your package? If you received damaged product or parcel, please contact our Customer Service team for refund. All product claims and damages must be must be reported within 5 days of receiving your order.

What do I do if I received a damaged parcel or product?

SHIPPING

Returns

Order Cancellations

Says phone number is invalid?

What happens if items in my order are unavailable to ship?

How do I search for a specific item on schleich® website?

How do I add an item to my cart?

How do I place an order online?

Placing Orders

Where can I buy schleich® products?

Does Schleich have a factory outlet?

Buying Schleich Products

Can I apply a coupon to sale items?

Coupons

How long does delivery take?

How do I track my order?

Tracking Orders

How do I check the status of my order?

Order Status

What payment methods does the Schleich website accept?

Billing

ORDERS

What materials are used in schleich® products?

Where are schleich® products made?

How are Schleich figures made?

How do I recognize a schleich® figure?

General

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?

Can I buy replacement parts from schleich®?

Parts

How Do I Get Replacement Parts?

How long is the warranty valid for replacing broken schleich® products?

Replacement

Where can I submit ideas for new schleich® products?

How can I find out about new schleich® products?

New Items

What does the colored dot on the schleich® tag mean?

Pricing

PRODUCTS

Shipping Timeline for Spare/Replacement Parts

What countries does schleich® ship to?

Can you ship to APO shipping addresses?

What shipping methods are available?

Can you ship to a P.O. Box?

When will my items arrive?

When will my items ship?

How can I get Free Shipping for my order?

Free Shipping

Can I return an item or order from schleich®?

How Do I Join The Rewards Program?

Rewards

I forgot my password.

How do I change my email address or password?

How do I create an account?

How do I log into my schleich® account?

Login

When is payment collected?

How do I update my billing information?

Is my information secure on schleich® website?

Security

How do I cancel my schleich® account?

Deactivation

MY ACCOUNT

How secure is the schleich® website?

"Do Not Sell My Information" - California residents only

How is schleich® protecting my information?

SECURITY

Schleich Privacy Policy

Privacy Policy

Your figurines lack diversity.

What age are Schleich products for?

Are schleich® Products safe for kids?

What materials are used in Schleich products?

Product Safety

Where are the schleich® products made?

Product Manufacturing

My products are losing their colors. Why is that?

Do schleich® products float?

Product

COMPLIANCE

Are there any job vacancies at Schleich?

Jobs

How do I sign up for the schleich® newsletter?

What can I expect from the Schleich newsletter?

How do I unsubscribe from the schleich® email newsletter?

Newsletter

Do you offer any discounts for teachers?

TEACHER DISCOUNTS

COMPANY

What do I do if I received a damaged parcel or product?Updated a year ago