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Our Customer Service team is happy to help with any issues with your box or billing.

Who do I contact if there's a problem with my box or billing?

SUBSCRIPTION BOXES

SUPPORT & TROUBLESHOOTING

Order Cancellations

Says phone number is invalid?

What happens if items in my order are unavailable to ship?

How do I search for a specific item on schleich® website?

How do I add an item to my cart?

How do I place an order online?

Placing Orders

Where can I buy schleich® products?

Does Schleich have a factory outlet?

Buying Schleich Products

Can I apply a coupon to sale items?

Coupons

How long does delivery take?

How do I track my order?

Tracking Orders

How do I check the status of my order?

Order Status

What payment methods does the Schleich website accept?

Billing

ORDERS

What materials are used in schleich® products?

Where are schleich® products made?

How are Schleich figures made?

How do I recognize a schleich® figure?

General

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?

Can I buy replacement parts from schleich®?

Parts

How Do I Get Replacement Parts?

How long is the warranty valid for replacing broken schleich® products?

Replacement

Where can I submit ideas for new schleich® products?

How can I find out about new schleich® products?

New Items

What does the colored dot on the schleich® tag mean?

Pricing

PRODUCTS

Shipping Timeline for Spare/Replacement Parts

What countries does schleich® ship to?

Can you ship to APO shipping addresses?

What shipping methods are available?

Can you ship to a P.O. Box?

When will my items arrive?

When will my items ship?

How can I get Free Shipping for my order?

Free Shipping

What do I do if I received a damaged parcel or product?

Can I return an item or order from schleich®?

Returns

SHIPPING

How Do I Join The Rewards Program?

Rewards

I forgot my password.

How do I change my email address or password?

How do I create an account?

How do I log into my schleich® account?

Login

When is payment collected?

How do I update my billing information?

Is my information secure on schleich® website?

Security

How do I cancel my schleich® account?

Deactivation

MY ACCOUNT

How secure is the schleich® website?

"Do Not Sell My Information" - California residents only

How is schleich® protecting my information?

SECURITY

Schleich Privacy Policy

Privacy Policy

Your figurines lack diversity.

What age are Schleich products for?

Are schleich® Products safe for kids?

What materials are used in Schleich products?

Product Safety

Where are the schleich® products made?

Product Manufacturing

My products are losing their colors. Why is that?

Do schleich® products float?

Product

COMPLIANCE

Are there any job vacancies at Schleich?

Jobs

How do I sign up for the schleich® newsletter?

What can I expect from the Schleich newsletter?

How do I unsubscribe from the schleich® email newsletter?

Newsletter

Do you offer any discounts for teachers?

TEACHER DISCOUNTS

COMPANY

What is the “Legacy of Horses” collection?

What is “Black Label”?

Why is this collection labeled 18+?

Can I still buy it for someone under 18?

Is the product unsafe for children?

Can a child still play with it?

General Product Questions

How big are these compared to regular Schleich figures?

Are these compatible with existing Schleich sets and stables?

Are they meant for play or display?

Size & Design

What makes these figurines special?

Are the figurines hand-painted?

What is the difference to other Horse Collectors Brands?

Craftsmanship & Materials

What is special about the packaging?

Packaging

Why are these products more expensive?

Are discounts or promotions available?

Why are there no discounts on this collection?

Does this also apply to Schleich Rewards Club members?

Can I use my Schleich Rewards points?

Do I still earn rewards points when purchasing?

Pricing & Discounts

Will there be more products in the “Legacy of Horses” range?

When will new products be released?

Where can I buy the collection?

Availability & Exclusivity

Are shipping costs different for these items?

How are the products packaged?

Shipping & Packaging

Will there be more models in the “Legacy of Horses” line?

Future Releases

LEGACY OF HORSES LAUNCH

How do I sign up for the Schleich subscription box?

What subscription plans/tiers are available, and what's the difference between them?

Can I choose a theme or collection line (e.g., Wild Life, Horse Club, Dinosaurs, Farm World) for my box?

Is there a minimum commitment?

What age range or collection level is each box designed for?

Can I preview what's coming in my next box, or is it always a surprise?

GETTING STARTED & SIGNING UP

How much does the subscription cost, and does the price change based on the plan or figures included?

When will I be charged each billing cycle?

Are there any additional fees (shipping, taxes) added at checkout?

Can I use discount codes or promotions on a subscription box?

Do you offer discounts for prepaying?

How do I update my payment method?

PRICING & BILLING

How do I skip a month or pause my subscription?

How do I cancel my subscription, and is there a deadline each cycle to avoid being charged?

Can I upgrade or downgrade my plan mid-subscription?

What happens to a box that's already been billed if I cancel afterward?

Will I get a refund if I cancel right after being charged?

MANAGING YOUR SUBSCRIPTION

When will my box ship each cycle, and how long does delivery take?

Do you ship outside the continental US (Alaska, Hawaii, territories, or internationally)?

How can I track my subscription box shipment?

What happens if my box arrives damaged or with missing/broken pieces?

Can I change my shipping address mid-subscription?

What if I miss a delivery or it's marked delivered but never arrives?

SHIPPING & DELIVERY

What's typically included in a subscription box (number of figures, accessories, extras)?

Will I ever receive duplicate figures I already own, and can I set exclusions?

Are the figures in the box exclusive or limited-edition, or can I buy them separately in stores?

Can I customize or swap items in my box before it ships?

Is packaging eco-friendly/recyclable?

BOX CONTENTS

Is there a way to see or track which figures I've already received?

Do subscribers get early access to new releases or limited editions?

COLLECTOR-SPECIFIC

Can I purchase a Schleich subscription box as a gift for someone else?

Can I set a specific start date or send a gift box for a birthday/holiday?

Does the recipient need their own account, and can they manage the subscription once gifted?

Can I gift a fixed number of boxes (e.g., 3-month gift) instead of an ongoing subscription?

Who do I contact if there's a problem with my box or billing?Updated 2 months ago