Thank you for sharing your concerns/feedback with us on this important topic, we value your perspective. At schleich® we are committed to providing high quality toys for imaginative storytelling for ALL children. We’re on a journey to continuously im

Thank you for sharing your concerns/feedback with us on this important topic, we value your perspective. At schleich&#xAE; we are committed to providing high quality toys for imaginative storytelling for ALL children. We&#x2019;re on a journey to continuously improve our workplace and product lines to reflect and serve the rich diversity of all our global communities.
We would like to mention that the product suggestions will become property of schleich&#xAE; through its disclosure. We are entitled to use all ideas, concepts, know-how or technical information for every purpose including the development, production and sales of products without remuneration due to you.
We look forward to sharing our improvements with you in our future product releases.

Your figurines lack diversity.

Schleich is a company with the highest focus on kids' safety. All Schleich products are manufactured of various plastics and paints which comply with the Toy Industry's rules and regulations in more than 60 countries. More specifically, our products

Schleich is a company with the highest focus on kids&apos; safety. All Schleich products are manufactured of various plastics and paints which comply with the Toy Industry&apos;s rules and regulations in more than 60 countries.
More specifically, our products (including all materials and chemical components) comply with all Rules, Bans, Standards or Regulations applicable under the CPSIA or any other act enforceable by the CPSIA including: ASTMF 963-16; Illinois State Public Act 097-0612; US California Prop 65. The main types of plastic we use include polyvinyl chloride (PVC), thermoplastic elastomers (TPE), acrylonitrile butadiene styrene (ABS), and additional plastics that are typically used in toys. Our material suppliers are subject to strict quality controls.
The paints used in each case are adapted to the various types of plastic, and feature extremely high mechanical and chemical resistance. They ensure Schleich products are long lasting &#x2013; and above all, resistant to biting, scratching and saliva, and that they are completely harmless for children aged 3+ to play with.
A product is only released for production once all laws, standards and directives are complied with across all countries where Schleich products are distributed.

What age are Schleich products for?

schleich-s

General

COMPLIANCE

Order Cancellations

Says phone number is invalid?

What happens if items in my order are unavailable to ship?

How do I search for a specific item on schleich® website?

How do I add an item to my cart?

How do I place an order online?

Placing Orders

Where can I buy schleich® products?

Does Schleich have a factory outlet?

Buying Schleich Products

Can I apply a coupon to sale items?

Coupons

How long does delivery take?

How do I track my order?

Tracking Orders

How do I check the status of my order?

Order Status

What payment methods does the Schleich website accept?

Billing

ORDERS

What materials are used in schleich® products?

Where are schleich® products made?

How are Schleich figures made?

How do I recognize a schleich® figure?

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?

Can I buy replacement parts from schleich®?

Parts

How Do I Get Replacement Parts?

How long is the warranty valid for replacing broken schleich® products?

Replacement

Where can I submit ideas for new schleich® products?

How can I find out about new schleich® products?

New Items

What does the colored dot on the schleich® tag mean?

Pricing

PRODUCTS

Shipping Timeline for Spare/Replacement Parts

What countries does schleich® ship to?

Can you ship to APO shipping addresses?

What shipping methods are available?

Can you ship to a P.O. Box?

When will my items arrive?

When will my items ship?

How can I get Free Shipping for my order?

Free Shipping

What do I do if I received a damaged parcel or product?

Can I return an item or order from schleich®?

Returns

SHIPPING

How Do I Join The Rewards Program?

Rewards

I forgot my password.

How do I change my email address or password?

How do I create an account?

How do I log into my schleich® account?

Login

When is payment collected?

How do I update my billing information?

Is my information secure on schleich® website?

Security

How do I cancel my schleich® account?

Deactivation

MY ACCOUNT

How secure is the schleich® website?

"Do Not Sell My Information" - California residents only

How is schleich® protecting my information?

SECURITY

Schleich Privacy Policy

Privacy Policy

Are schleich® Products safe for kids?

What materials are used in Schleich products?

Product Safety

Where are the schleich® products made?

Product Manufacturing

My products are losing their colors. Why is that?

Do schleich® products float?

Product

Are there any job vacancies at Schleich?

Jobs

How do I sign up for the schleich® newsletter?

What can I expect from the Schleich newsletter?

How do I unsubscribe from the schleich® email newsletter?

Newsletter

Do you offer any discounts for teachers?

TEACHER DISCOUNTS

COMPANY