Order Cancellations
Due to higher order volumes, order cancellations will be handled on a case by case basis. Please contact customer service directly for assistance.
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Placing Orders
Says phone number is invalid?
We were noticing a lot of customers having an issue at checkout when entering their phone number. We were requiring a specific format to collect the phone numbers in a program for SMS text messaging. Since we were not getting most SMS consent through
What happens if items in my order are unavailable to ship?
Occasionally, the mischievous fairies of bayala® sneak into our warehouse and hide their favorite toys from us. If an item is not available during order processing, you will receive an email notification and a refund for the purchase amount plus appl
How do I search for a specific item on schleich® website?
Choose the magnifying glass in the top right corner of the schleich® website. You can search by item # or by keyword.
How do I add an item to my cart?
On the schleich® website, click the item of your liking; once item chosen, add that item to your cart
How do I place an order online?
Visit the schleich® Website, choose the item of your liking and click "Add to Cart." When you've finished shopping, click "Proceed to Checkout" and follow the user prompts.