SHIPPING & DELIVERY
When will my box ship each cycle, and how long does delivery take?
HORSE CLUB Subscription boxes are released every 3 months and processed on September 15, December 15, March 15, and June 15. Your second box will be processed on the next scheduled release date after your first box. For example:. Once your order is p
Do you ship outside the continental US (Alaska, Hawaii, territories, or internationally)?
We do ship to Alaska and Hawaii, for an additional $49.99 shipping fee.
How can I track my subscription box shipment?
As soon as your box ships, you'll get a tracking number so you can follow it on its way to you.
What happens if my box arrives damaged or with missing/broken pieces?
Oh no! If your box arrives damaged or with missing or broken pieces, just contact our Customer Service team and we'll make it right with a replacement or refund.
Can I change my shipping address mid-subscription?
Yes, you can update your shipping address anytime in the Subscription section of your Customer Account.
What if I miss a delivery or it's marked delivered but never arrives?
If your box is marked delivered but hasn't shown up, or you've missed a delivery, reach out to our Customer Service team we're happy to help track it down.