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<p>If you have purchased a defective product from a third-party seller, you will need to contact the seller directly for help.</p>

If you have purchased a defective product from a third-party seller, you will need to contact the seller directly for help.

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?

PRODUCTS

Parts

Order Cancellations

Says phone number is invalid?

What happens if items in my order are unavailable to ship?

How do I search for a specific item on schleich® website?

How do I add an item to my cart?

How do I place an order online?

Placing Orders

Where can I buy schleich® products?

Does Schleich have a factory outlet?

Buying Schleich Products

Can I apply a coupon to sale items?

Coupons

How long does delivery take?

How do I track my order?

Tracking Orders

How do I check the status of my order?

Order Status

What payment methods does the Schleich website accept?

Billing

ORDERS

What materials are used in schleich® products?

Where are schleich® products made?

How are Schleich figures made?

How do I recognize a schleich® figure?

General

Can I buy replacement parts from schleich®?

How Do I Get Replacement Parts?

How long is the warranty valid for replacing broken schleich® products?

Replacement

Where can I submit ideas for new schleich® products?

How can I find out about new schleich® products?

New Items

What does the colored dot on the schleich® tag mean?

Pricing

Shipping Timeline for Spare/Replacement Parts

What countries does schleich® ship to?

Can you ship to APO shipping addresses?

What shipping methods are available?

Can you ship to a P.O. Box?

When will my items arrive?

When will my items ship?

How can I get Free Shipping for my order?

Free Shipping

What do I do if I received a damaged parcel or product?

Can I return an item or order from schleich®?

Returns

SHIPPING

How Do I Join The Rewards Program?

Rewards

I forgot my password.

How do I change my email address or password?

How do I create an account?

How do I log into my schleich® account?

Login

When is payment collected?

How do I update my billing information?

Is my information secure on schleich® website?

Security

How do I cancel my schleich® account?

Deactivation

MY ACCOUNT

How secure is the schleich® website?

"Do Not Sell My Information" - California residents only

How is schleich® protecting my information?

SECURITY

Schleich Privacy Policy

Privacy Policy

Your figurines lack diversity.

What age are Schleich products for?

Are schleich® Products safe for kids?

What materials are used in Schleich products?

Product Safety

Where are the schleich® products made?

Product Manufacturing

My products are losing their colors. Why is that?

Do schleich® products float?

Product

COMPLIANCE

Are there any job vacancies at Schleich?

Jobs

How do I sign up for the schleich® newsletter?

What can I expect from the Schleich newsletter?

How do I unsubscribe from the schleich® email newsletter?

Newsletter

Do you offer any discounts for teachers?

TEACHER DISCOUNTS

COMPANY

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?Updated a year ago